FAQ

Everything you need to know — from home pots to international pallets.

Can I use cocopeat for indoor houseplants and balcony gardens?

Yes! Cocopeat is perfect for indoor pots and balcony gardens. It retains moisture, keeps soil loose, and encourages healthy root growth. It also keeps your space cleaner, as it’s dust-free and pest-resistant.

How much water do I need to expand a 5kg cocopeat block?

You’ll need about 25 to 30 litres of water to expand one 5kg block fully. Just soak it in a large tub or bucket for 15–20 minutes, then fluff it with your hands or a spade. It expands to around 70 litres of potting medium.

Can I use cocopeat alone, or do I need to mix it with other materials?

For best results, mix cocopeat with organic compost or perlite. A typical mix is 70% cocopeat + 30% compost. You can also add 10% biochar to improve nutrient holding and soil life.

Do you ship to rural or regional areas?

Yes, we ship Australia-wide — including regional and rural areas. We work with reliable couriers to ensure your cocopeat blocks arrive on time. Shipping fees vary depending on your postcode.

What’s the shelf life of a cocopeat block if I don’t use it right away?

Dry, unexpanded cocopeat blocks can last up to 5 years when stored in a cool, dry place. Once expanded and moistened, use it within 6 to 12 months for best plant performance.

How do I know your cocopeat is safe and organic?

Our cocopeat is 100% natural and free from chemical additives. It’s triple-washed to reduce salts and is pH-balanced, making it ideal for organic food production. Certificates and lab test results are available upon request.

Can I track my order once it’s shipped?

Yes. Once your order ships, you’ll receive a tracking link via email or SMS. You can monitor the delivery status in real time. If you need help, contact our support team via chat or WhatsApp.

What are the available payment options for customers?

We accept secure payments via Visa, Mastercard, and bank transfer. We also offer invoice-based payments and Letters of Credit (LC) for bulk or wholesale orders for international clients.

Can I request a sample before placing a large order?

Absolutely! We offer low-cost samples of our cocopeat blocks or grow bags. This helps you test the quality before placing a bulk or export order. Just reach out through our contact form or WhatsApp.

What size of cocopeat block is best for small-scale or retail use?

For home use or small garden beds, our 650g mini blocks are perfect. They expand to 8–10 litres and are easy to hydrate. For larger raised beds or repeated use, we recommend the 5kg block, which expands up to 70 liters of growing medium.

Do you offer custom cocopeat blends (e.g., with perlite or biochar)?

Yes! We can create custom mixes based on your needs — whether cocopeat + compost, cocopeat + perlite, or enriched with biochar for regenerative farming. Great for nurseries and landscape contractors.

Can your cocopeat be used for seed germination trays or nursery propagation?

Yes! We can create custom mixes based on your needs — whether cocopeat + compost, cocopeat + perlite, or enriched with biochar for regenerative farming. Great for nurseries and landscape contractors.

Is your cocopeat OMRI or ISO certified?

We work with ISO-certified manufacturers and offer OMRI-listed and EC-tested cocopeat on request. Please ask us for documentation if you’re exporting to Europe, Australia, or the US for organic compliance.

Do you offer palletised shipments for bulk orders?

Yes. Our 5kg blocks are palletised for export (usually 200 blocks/pallet). We ship in 20ft and 40ft containers, with or without fumigation depending on destination. Let us know your port and we’ll send the logistics plan.

Can I place recurring orders or become a distributor?

Yes! We welcome long-term partnerships and distributor inquiries. We offer recurring order discounts and custom branding options. Let us know your location, volume, and preferred frequency, and we’ll set up a wholesale account.

How do I reduce EC in unwashed cocopeat if I want to do it myself?

es! YWe welcome long-term partnerships and distributor inquiries. We offer recurring order discounts and custom branding options. Let us know your location, volume, and preferred frequency, and we’ll set up a wholesale account.To reduce EC (electrical conductivity), soak the cocopeat in fresh water for 24–48 hours, stirring occasionally, and drain. Repeat the flush 2–3 times. For sensitive crops, always use pre-buffered cocopeat.

Can you provide pH and EC test reports with each shipment?

Yes. All batches are tested for moisture, EC, and pH before shipping. Reports can be included with your order or emailed directly. Test results help ensure compliance with your region’s agricultural standards.

Do you offer co-branded or private-label packaging?
Absolutely. We supply cocopeat in custom-branded bags for retailers, garden centres, or private farms. You can provide your design, or we can help with layout, printing, and eco-packaging materials.
How long does delivery take for international shipments?
Lead time depends on your location and order size. Typically:
Asia-Pacific: 1–2 weeks
Middle East & Europe: 3–4 weeks
North America: 4–5 weeks
We handle export paperwork, certificates, and logistics from Vietnam to your port.
 
Can I get technical advice for mixing cocopeat in greenhouse or hydroponic setups?
Yes. Our team provides crop-specific mixing guidelines, EC/pH advice, and growing media strategies for greenhouses, hydroponics, and vertical farming. Just let us know your crop and system setup.